Products

If your package arrived damaged and the Dala product you ordered is damaged, take a photo of both the Dala product and the package and send it to us. It is important you send the photo on the day you receive the damaged items and not later. It is important you keep the damaged package and items until the issue is resolved. If you cannot provide the photos of the damaged items and package, refund will not be possible. This is to protect the shop from fraudulent customer behavior. If your package is missing, we need an official confirmation from the post office that your package is missing before we can process any refunds.

Germany - Verpackungsgesetz (LUCID Packaging Register): in 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). My company is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2236231387805. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY. As a customer, please ensure that all received packaging is disposed of in the right recycling containers.

We gladly accept returns and cancellations. Contact us within 14 days of delivery. Ship items back within: 30 days of delivery. Request a cancellation: before item has been shipped. The following items can't be returned: special orders, items on sale. Buyers are responsible for return shipping costs, including any extra charges that the customs or post office may apply in Sweden. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Dalaart keeps your payment information secure. Dalaart never receives your credit card information. We do not handle any payment information. Anything related to payments is handled securely by Stripe, our payment processor, which makes our system PCI compliant. We do not even store credit card details on mobile devices.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We let our customers pay with their preferred payment method that is available. We accept payments via PayPal, Mastercard, Visa, American Express.

Yes! Recycled wood is used for the production of the horses and all the paints used are certified as safe for the environment.

In some cases it is possible to place a special order. Please contact us at order@dalaart.com and let us know what you would like to order.

Yes, our Dala horses are handmade.

We usually have all the Dala horses you see on the website in stock. For special orders, it can take 7-20 working days to produce.

The processing time of your order depends on the horse you order. It is specified under each listing. Delivery time: To Europe: 3-4 working days. To the USA: 4-5 working days. To Australia: 6-8 working days. Rest of the world: 4-6 working days.

We deliver worldwide.‍

This is because Dala horses are hand made and different painters may have different styles and use different combination of colours. Smaller horses have simpler patterns. The bigger the horse, the more detailed the pattern.

We measure the height of the horse, from its legs to the tip of its ears. In special cases, we measure the size differently - please see each individual listing for detailed description.